Terms & Conditions | Print My Order
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Terms & Conditions

Welcome to PrintMyOrder.com. This Web site is provided by PrintMyOrder (referred to throughout this Web site as “PrintMyOrder”) as a service to our customers. Please review the following basic rules that govern your use of the PrintMyOrder.com site. Please note that your use of the PrintMyOrder.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. PrintMyOrder reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.

Section A of these Terms and Conditions applies specifically to orders placed with PrintMyOrder. Section B of these Terms and Conditions applies to all products and services available through the Site.

Section A

Terms and Conditions of Order

The PrintMyOrder Satisfaction Guarantee

PrintMyOrder stands behind the quality of its products and services. We are committed to customer satisfaction, and we do everything possible to ensure proper cutting, accurate color reproduction, and excellent printing quality. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

  • Spelling, punctuation, or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors or color selection errors introduced by the customer in the artwork file creation process.
  • Errors in user-selected options such product type, size, finishing options, or quantity.
  • Incorrect file dimensions, image orientation, or file submission in accordance with PrintMyOrder specifications.
  • Damage to the products arising after delivery to the customer.
  • Duplicate orders by the customer.
  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
  • Incorrect shipping address, undeliverable packages, or other errors created by the customer.

Please preview your designs carefully and correct any issues prior to placing your order.

Payment

All prices and amounts shown on this Site are in INR (India National Rupee), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.

Once a print job has been approved by customer and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to PrintMyOrder’s prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by PrintMyOrder on that print job.

Please note that no work will proceed on any print job in your order until full payment is received by PrintMyOrder.

Payment Methods

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

  • Pay by credit card. This is simple and safe. Most of our customers pay this way. Our secure server scrambles your payment data so that only our computers can decode it.
  • Pay by pre-pay, cash or check. Choose this option and finish your order. After you're done, we will instruct you on how to submit cash or mail your check to us.

Our Tax Policy

PrintMyOrder is required to collect government tax on all purchases. Taxes will be calculated based on the printing and finishing product subtotal.

Color Accuracy and Hardcopy Proofs

PrintMyOrder will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements.

The accuracy of each color reproduction (of the final printed product) will be within 90% of the final proof you approved. Please note that PrintMyOrder cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.

Artwork Files

Our prepress department checks most artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to PrintMyOrder.

You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.

Printing Turnaround Time

Printing turnaround time begins once your order has been placed and the design attached to the job is approved for printing. If you ordered hardcopy proof printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to "Need Artwork" and your printing turnaround time will be reset.

For printing jobs that we design for you, printing turnaround begins when we have your print-ready file(s) approved by you, for your print job, not from when the order is first submitted.

If your job or proof is approved after 5:00 P.M. IST, printing turnaround time begins next that business day. Please note that PrintMyOrder offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.

Shipping

Unless you choose Pick Up, you need to select one of the shipping options presented to you on the Site.

All shipping is currently done via third party vendors. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up. For instance, a product shipped 2 nd Day and picked up on a Thursday would be delivered by end of day Monday.

Shipping transit times vary, and PrintMyOrder assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

You agree to all shipping terms of PrintMyOrder.

Target Arrival

Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a Hardcopy Proof, we already factor in additional time to reach your target date. For Hardcopy Proof, expect approximately four business days to receive your proof.

For example, a product with a printing turnaround time of two business days and a shipping method of 2nd Day would have a target arrival date four business days after your files have been received by us.

The cut off time for accepting files is 5:00 P.M. IST. If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.

Please understand that target arrival dates are estimates, not guarantees. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date.

Mailing Services

Customer's mailing list(s), while in the possession of PrintMyOrder, is the exclusive property of the customer and shall be used only with customer's instructions. Customer's mailing list(s) will not be sold or offered for use to any other party, and PrintMyOrder will not utilize the list for any other purpose.

All mailing delivery dates are estimates, not guarantees. PrintMyOrder’s responsibility is limited to preparing your mailing. PrintMyOrder’s responsibility ends when the job is delivered to the courier service provider. In no event shall PrintMyOrder be liable for courier service failures or delivery delays.

The customer will defend and hold PrintMyOrder harmless in any suit or court action brought against PrintMyOrder by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where PrintMyOrder, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in PrintMyOrder’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a suit or court action brought against PrintMyOrder for actions of the customer's employees which may occur as a result of any mailing.

Miscellaneous

All sales are final, unless otherwise noted. No refunds are given once PrintMyOrder begins working on your order, which means PrintMyOrder has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).

Within 30 days of purchase, a partial or full refund may be extended to the customer if no work has been completed by PrintMyOrder. Please note that such refund would be reduced to cover any fees charged for proofs, processing or other services associated with that order.

To be sure we are successful at meeting customer-requested turnaround times, PrintMyOrder actively maintains materials inventory and staff, and schedules time on all equipment for orders that have been placed. Orders that are not sent to press by the customer within 5 days of order incur additional equipment, labor and inventory costs for PrintMyOrder. Orders not sent to press by the customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original job total for each 30 day period thereafter until 100% of the original job total has been accrued in fees.

All materials we create in producing your printed product are the property of PrintMyOrder. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product can be used in any national advertising without your prior consent.

Section B

General Terms and Conditions

Copyright Notice

You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of PrintMyOrder and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the India Copyright Law 2012 (as amended by the Copyright Amendment Act 2012)

Corporate Identification and Trademarks

"PrintMyOrder", "PrintMyOrder.com", and any and all other marks appearing on this Site are trademarks of PrintMyOrder. You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without PrintMyOrder's prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. PrintMyOrder prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by PrintMyOrder in writing.

Use Restriction

You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by PrintMyOrder. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without PrintMyOrder's prior written consent is prohibited.

Email

We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future PrintMyOrder programs. Also, please remember that you are responsible for whatever material you submit and that you, not PrintMyOrder, have full responsibility for any message that you send, including its reliability, originality and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any, and all, rights to materials and ideas submitted to us become the exclusive property of PrintMyOrder.

Privacy

You confirm that you have read, understood and agree to the PrintMyOrder Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable and satisfactory to you. You consent to the use of your personal information by PrintMyOrder, its third-party providers, and/or distributors in accordance with the terms of and for the purposes set forth in the PrintMyOrder Privacy Policy. If you are not a resident of India, please note that the personal information you submit to the Site will be transferred to India and processed by PrintMyOrder in order to provide this Site and its services to you, or for such other purposes (as set forth in the Privacy Policy).

General Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PRINTMYORDER—INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES")—BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by PrintMyOrder for making a Request.

Service Level Agreement

You agree to defend, indemnify and hold harmless PrintMyOrder and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order.

Third Parties

If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.

Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.

User Comments, Feedback and Other Submissions

All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of PrintMyOrder. The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.

Links to other Web sites and Services

To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to PrintMyOrder, and are neither its employees nor agents.

Termination of Usage

User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.

Miscellaneous

The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.

None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.

Entire Agreement

These Terms and Conditions, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the "Agreement") between you and each Covered Party relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site. If any provision of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.